Offering Value to Customers
We continue to offer value to our customers with each new product that we launch. Introducing more than one product a day for the past eighteen months clearly shows our focus to get deeper into each vertical and become a specialist in each category we operate in. This has given more confidence to our trade partners as well as our customers to close-in on us for their complete requirements.
Customer Satisfaction is a Priority
We have always believed that service is a key differentiator. We are doing everything to satisfy customers, from providing installation support for sophisticated products, technical support, service and product warranties. We reach out to customers more effectively with our experience centers across the country, through social media, product videos and updates, aside from other routine marketing activities.
National Display Centers
We have opened new National Display Centers (NDCs) in Okhla – Delhi, Ghaziabad – Haryana, Chennai, and an expansive display center in Banjara Hills – Hyderabad. Further, smaller format City Display Centres (CDCs) have been opened in Trichy and Madurai. New NDCs are set to open shortly in Nasik, Coimbatore, Calicut and a small format in Kottayam.
Skill Development and Knowledge Sharing
In a largely unorganized industry like ours, it is our responsibility to impart knowledge and train people. We train furniture makers, carpenters, contractors and designers. Today, with our 22 experience centers all over India, we continuously reach out and make a tangible difference in skill development without creating any ‘marketing’ hype.
We thank you for believing in us over the years and look forward to your feedback to help us serve you better.